
Customer
Support
Maintenance Call Centre
Our vehicle maintenance experts ensure you get value for money when your vehicles need servicing.
With over 80 years of combined experience, our Maintenance Call Centre agents understand vehicle maintenance intricacies, parts rates, labour rates, and pricing methodologies used by workshops. Many of our clients have realised significant fleet cost savings thanks to our Maintenance Call Centre. This service is available as part of Full Maintenance Lease, Operating Lease, Managed Maintenance, or as a standalone product.
Accident Management
Experience expert accident management with FleetAfrica.
Our world-class accident management unit handles dispatching emergency care, accident scene management, towing services, and more. With over 75 years of combined experience, our team has managed over 15,000 accidents in the past 30 years. We guide you through the entire process, from lodging statements to post-accident repairs, ensuring peace of mind after accidents.
Downtime Management
Minimise downtime with FleetAfrica.
Our in-house system monitors vehicle downtime and ensures over 95% availability per vehicle as per contract parameters. With over 50 years of combined experience, our downtime management team has managed over 350,000 vehicles in the past 30 years. Receive downtime reports focusing on monthly vehicle availability and downtime against your SLAs.
Key Accounts Management
Experience world-class customer management with FleetAfrica.
Each client gets a Contract Manager and a Key Account Manager to maximise returns on their investment. With over 120 years of combined experience, our team ensures adherence to the agreed Service Level Agreement, offering continuous fleet management support and advice.
24Hour Customer Support Centre
Enjoy around-the-clock customer support with FleetAfrica’s professional Call Centre.
With over 80 years of combined fleet management experience, our team handles over 3,000 calls per day and manages roadside assistance, breakdowns, insurance claims, towing services, and more. This service is part of Full Maintenance Lease, Operating Lease, Managed Maintenance, or can be taken as a standalone product.
Insurance Management
Our insurance experts help you secure the best insurance deals and manage claims.
We offer comprehensive and self-insurance options, negotiate with top insurance companies across Africa, and assist with claims from the moment they are lodged until settlement.
Vehicle Inspections & Audits
Protect your fleet’s integrity with our experienced vehicle auditors.
Our Technical Assessors conduct regular audits to ensure your vehicles meet requirements, using our Fleet Inspect system for real-time reports on vehicle condition. Our team has inspected over 50,000 vehicles per month, with a combined experience of over 25 years. This service can be included in Full Maintenance Lease, Operating Lease, Managed Maintenance, or taken as a standalone product.